1. Eligible cases
A request may qualify when the ordered VPS cannot be provisioned, remains materially unusable because of a DATAGEEKS infrastructure fault, or a confirmed duplicate payment was collected.
2. Non-refundable cases
Refunds are not provided for change of mind, accidental purchase, unused service, incorrect customer configuration, unsupported software, third-party application issues, account abuse, policy violation, suspended or terminated services, or network/device issues outside DATAGEEKS control.
3. Request process
Email support@datageekscloud.com with your account email, order ID, payment reference and technical details. Do not send passwords or full payment credentials.
4. Review and payment
Our team will verify service logs and troubleshooting history. Approved refunds are returned to the original payment method; bank or payment-provider processing time may vary.
5. Contact
WhatsApp: +91 91556 63989
Email: support@datageekscloud.com